Terms and Conditions City66 — Official Platform Policy

1Acceptance of Terms

Welcome to city66. This Terms and Conditions document constitutes a legally binding agreement between you as the user and city66 as the platform operator. By accessing our website, registering an account, or using any of the services we offer, you automatically agree to be bound by all rules, policies, and conditions contained in this document.

If you do not agree with any part of these terms, you are required to stop using the city66 platform. Continued use following any amendments will be deemed as acceptance of the updated terms.

2Account Eligibility

To register and use the city66 platform, you must meet the following eligibility requirements. city66 reserves the right to request proof to verify eligibility at any time:

• Must be at least 18 years old at the date of registration.
• Not a citizen or permanent resident of a jurisdiction that explicitly prohibits online gambling.
• Not currently be on a self-exclusion list or active gambling limit programme.
• Have full legal capacity to enter into a binding agreement.
• Register under your own name and not on behalf of any third party.
• Not hold more than one (1) active account on the city66 platform.

3Registration & Account Management

All information provided during registration must be accurate, complete, and up to date. city66 reserves the right to request identity verification (KYC) at any stage, including before processing your first withdrawal. Required documents may include a national identity card, passport, or other valid supporting documents.

• Each player is only permitted to hold one (1) active account only. Duplicate accounts will be suspended.
• Your account password is the full responsibility of the account holder. Never share your login credentials with anyone.
• City66 shall not be held liable for any losses resulting from unauthorized access caused by the user's own negligence.
• Any changes to personal information must be reported to the city66 support team promptly.
• Email or phone number verification is required to fully activate your account.

City66's KYC process is designed to be completed quickly. Submitted documents will be processed within 24 hours on business days. Successful verification unlocks full access to all platform features, including higher withdrawal limits.

4Deposits & Withdrawals

City66 supports a wide range of payment methods suited for Malaysian players. All transactions are processed through secure, encrypted payment systems. Deposits are typically credited to your account within minutes.

• Minimum and maximum deposit amounts vary by selected payment method and are subject to change.
• Deposited funds may only be used for betting purposes within the city66 platform.
• Withdrawal requests will be processed according to the set schedule and are subject to successful KYC verification.
• City66 reserves the right to hold withdrawals pending investigation if signs of suspicious activity are detected.
• Deposit refunds are only considered in cases of verified technical failures confirmed by the city66 internal team.
• All withdrawals will be returned to the same payment method used during deposit.

5Bonuses & Promotions

All bonuses, promotions, and special offers provided by city66 are subject to the specific terms stated alongside each offer. Players are encouraged to read the bonus terms carefully before claiming.

• Welcome bonuses are available to new members registering for the first time only.
• Wagering requirements must be met before any winnings derived from a bonus can be withdrawn.
• City66 reserves the right to void bonuses and related winnings in cases of promotion abuse or misuse.
• Using more than one account to claim the same bonus is considered fraud and will result in the suspension of all associated accounts.
• Unused bonuses will expire automatically after the specified period.
• Any dispute relating to bonuses must be submitted to city66 customer support within 14 days of the date the issue occurred.

6Game Rules

All games available on the city66 platform — including Live Casino, slots, table games, and Sports Betting — are conducted in accordance with established rules. Players are responsible for understanding how a game works before placing any wagers.

• Game outcomes generated by a certified Random Number Generator (RNG) are final and cannot be disputed.
• In the event of a technical disruption during an active game session, city66 reserves the right to void the affected rounds or bets and return the wagered amount to the account balance.
• Confirmed and accepted bets cannot be cancelled or amended by the player.
• City66 reserves the right to refuse or void bets in the event of technical errors in odds or market information.
• Players are responsible for ensuring a stable internet connection while playing. city66 is not liable for any losses resulting from connectivity issues on the player's end.

7Prohibited Conduct

City66 takes a strict approach to any conduct that may compromise the integrity of the platform or the experience of other players. The following actions are strictly prohibited:

• Use of automated software, bots, scripts, or any unauthorised method to gain an unfair advantage.
• Collusion between players to deceive the gaming system or exploit incorrect odds.
• Any form of money laundering or use of the platform for illegal financial activities.
• Opening duplicate accounts to circumvent restrictions, reclaim bonuses, or conceal one's true identity.
• Threats, harassment, or inappropriate language directed at support staff or other players.
• Abuse of the dispute system or filing false complaints to obtain undeserved benefits.

8Security & Data Protection

City66 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is processed and stored in accordance with our Privacy Policy, available at Privacy Policy page.

• Players' personal data will not be sold or shared with third parties for marketing purposes without consent.
• City66 retains records of transactions and gaming activity for a period determined by internal compliance requirements.
• Players have the right to request a copy of their personal data or apply for its deletion, subject to applicable legal obligations.
• Any detected security breach will be reported to affected users within a reasonable timeframe.

9Limitation of Liability

City66 provides this platform on an "as-is" basis and makes every effort to ensure the availability and reliability of our services. However, there are limitations of liability that all users should understand:

• City66 accepts no liability for any indirect, incidental, or consequential losses arising from use of the platform.
• We do not guarantee the platform will be entirely free from technical disruptions. Scheduled maintenance will be communicated in advance whenever possible.
• Accurate and valid game outcomes produced by the city66 system are final, regardless of a player's expectations.
• City66 is not responsible for any losses arising from a player's own negligence, such as sharing passwords or using unsecured devices.

10Account Closure & Suspension

Players may close their account at any time by contacting the city66 customer support team. Any remaining balance will be processed for withdrawal in accordance with standard procedures once all conditions are met.

• City66 reserves the right to suspend or close an account without prior notice in the event of a serious breach of terms.
• Accounts that remain inactive for a specified period may be subject to maintenance fees or automatic closure.
• Players enrolled in a self-exclusion programme are not permitted to re-register until the exclusion period has ended.
• Once an account is closed at the player's request, all data will be retained in accordance with the minimum retention period required by internal policy.

11Amendments to Terms and Conditions

City66 reserves the right to modify, update, or amend these Terms and Conditions at any time without prior notice. Any changes take effect immediately upon being published on our website.

It is the user's responsibility to review this page periodically to ensure compliance with the most current version of the Terms. The "Last Updated" date at the top of this page will be updated whenever significant changes are made.