At city66, the enjoyment of playing should never come at the cost of your wellbeing. We provide the tools, guidance, and support you need to keep your gaming experience fully within your control — at all times.
Online gambling is an enjoyable form of entertainment when done responsibly. Many players in Malaysia enjoy casino games, sports betting, and slot games as a safe way to spend their leisure time. However, city66 recognises that for some players, gambling can become difficult to control without the right guidance and tools.
That is why we have built a comprehensive responsible gaming framework — not merely to satisfy regulatory requirements, but because we genuinely care about the wellbeing of every player on the city66 platform. Every feature, tool, and policy we implement is the result of careful thought about how best to protect your interests.
Our core principle is simple: gambling should remain entertainment, not a burden. When gaming starts affecting your finances, relationships, or mental health, it's time to take decisive action — and city66 is here to help you do that.
Always Remember: Gambling should only be done with money you can afford to lose. Never use funds meant for basic needs, loans, or emergency savings for gambling.
You play for entertainment and do not rely on winnings to support your livelihood.
You set time and money limits before playing and adhere to them strictly.
You can easily stop playing once you have reached your set limit.
Gambling does not affect your personal relationships, work, or daily responsibilities.
You have never attempted to recover losses by placing larger bets.
You do not hide your gambling activity from family members or loved ones.
City66 provides a range of control tools that you can activate directly from your account panel — no approval wait times or prior contact with support required.
Set the maximum deposit amount you allow within a daily, weekly, or monthly period. Once the limit is reached, the city66 system will automatically block additional deposits until the limit period expires.
Set how long you wish to play in a single session. The system will send an alert when time is almost up and will automatically log you out once the time limit is reached — ensuring you get adequate rest.
Set the maximum loss amount you are willing to absorb within a given period. Once your loss limit is reached, city66 will block access to games until the set limit period expires.
Need a short break? Activate a cooling-off period of 24 hours, 72 hours, or 7 days. During this time, your account will be blocked from any wagering activity while balance withdrawals remain permitted.
For players who need a longer break, city66 offers self-exclusion periods of 6 months, 1 year, 2 years, or permanently. Requests will be processed within 24 hours of submission.
You can opt out of receiving any marketing communications, bonus offers, or promotions from city66 at any time — reducing the temptation to play beyond your means.
Activating self-control tools on city66 is simple and can be done directly from your account. No approval is needed — all limits take effect immediately once saved.
Important to remember: once a limit is set, it cannot be reduced or cancelled before the designated period expires. This is a protective measure we have specifically designed for your benefit.
Expert Tip: City66 recommends setting your deposit and loss limits as soon as you register a new account — before you make your first deposit. This is a best practice followed by experienced players.
Access your account via the Login button at the top of the page. Make sure you are using the correct credentials and are on a secure internet connection.
Click on your profile icon in the top-right corner and select "Account Settings" or "Responsible Gaming Controls" from the dropdown menu.
Choose from the list of control tools — deposit limits, loss limits, session time limits, cooling-off periods, or self-exclusion. Each tool includes a detailed description to help you make the right choice.
Enter your desired limit value, select the time period, and confirm your choice. The limit will take effect immediately and the city66 system will enforce it automatically.
You will receive a confirmation email from city66 confirming the limits that have been set. Keep this email as a personal record for future reference.
Gambling addiction can develop gradually without you realising it. Recognise these early warning signs and take action immediately before the situation becomes more serious.
You find yourself taking out loans, using credit cards, or borrowing from acquaintances solely for the purpose of gambling.
You continue playing with larger wagers solely in an attempt to recover money lost in previous sessions.
Work, family, or social responsibilities begin to suffer because too much time is spent gambling online.
You feel extremely anxious, irritable, or stressed when unable to gamble, or after suffering a significant loss.
You deliberately hide the extent of your gambling from your partner, family members, or close friends out of fear of their reaction.
Even after promising yourself to stop or cut back on gambling, you find yourself unable to do so.
If you recognise two or more of the signs above in yourself: This is not a personal failing — it is a sign that you need support. Contact the city66 support team immediately or activate self-exclusion from your account right now. Acknowledging the problem is the single bravest first step you can take.
Register your account today and set your self-control limits from day one. Play with greater peace of mind knowing your platform prioritises your wellbeing.