Privacy Policy City66 — Data Protection & Security

1Introduction

City66 takes the privacy of every player on our platform seriously. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the city66 website and services.

This document applies to all users who register, browse, or interact with the city66 platform in any way. By continuing to use our services, you consent to the practices described in this Privacy Policy.

2Information We Collect

City66 collects various types of information for the purposes of identity verification, transaction processing, and delivering the best possible gaming experience. The following are the categories of data we collect:

We only collect information that is strictly necessary to operate our services. city66 does not collect sensitive data such as medical information or religious beliefs unless required by specific legal obligations.

3How We Use Your Data

All information collected by city66 is used responsibly and only for legitimate purposes. We will not process your data beyond the scope outlined below:

• Processing account registration and verifying player identity through the established KYC process.
• Managing deposits, withdrawals, and all financial transactions associated with your account.
• Providing effective customer support and resolving any complaints or disputes.
• Sending important notifications relating to your account, security, and service updates.
• Monitoring gaming activity for responsible gambling programmes and self-imposed limits.
• Complying with legal obligations, anti-money laundering (AML) regulations, and other compliance requirements.
• Improving the user experience based on usage patterns and player feedback.
• Sending promotional information and special offers — only if you have agreed to receive them.

4Sharing Information with Third Parties

City66 understands that you entrust us with your personal information. We will not share, sell, or transfer your data to third parties except in the following legitimate circumstances:

• Payment Service Providers: Transaction information is shared with authorised payment processors to facilitate your deposits and withdrawals.
• Game Software Providers: Minimal game session data is shared with licensed game providers to ensure continuity of gameplay.
• Legal Requirements: City66 will disclose information to the relevant authorities when required by court order or applicable law.
• Fraud Prevention: Technical data may be shared with approved third-party fraud detection systems to protect all players.
• KYC Services: Identity verification documents are processed through a licensed KYC platform that complies with the highest security standards.

All third parties working with city66 are bound by strict data protection agreements and are required to meet security standards equal to or higher than our own.

5Data Security & Encryption

Protecting your data is city66's highest priority. We continuously invest in cutting-edge security infrastructure to ensure your information remains safe from unauthorised access, breaches, and misuse.

• 256-bit SSL Encryption: All data transmitted between your browser and city66's servers is encrypted using the latest TLS protocol.
• Secure Password Storage: Account passwords are never stored in plain text — all passwords go through an irreversible hashing process.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA for an additional layer of protection on their account.
• 24/7 Monitoring: An active threat monitoring system operates around the clock to detect and respond to suspicious activity.
• Regular Security Audits: City66 undergoes periodic independent security audits conducted by qualified cybersecurity firms.

6Cookies & Tracking Technologies

City66 uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and understand how players interact with our platform.

• Essential Cookies: Required for core platform functions such as login, session verification, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helping us understand which pages are visited most and how players navigate the platform, for improvement purposes.
• Functional Cookies: Saving your personal preferences such as display settings and game preferences for your convenience.
• Analytics Cookies: Anonymised usage data that helps the city66 team make data-driven decisions to improve our services.

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect certain features on the city66 platform. Continued use of this platform is considered consent to our use of cookies.

7Your Rights as a Player

City66 respects and upholds players' rights regarding their personal data. You have the following rights, which can be exercised at any time by contacting our support team:

8Data Retention Period

City66 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable laws and regulations.

• Active Account Data: Retained for as long as your account remains active and for an additional period following account closure for compliance purposes.
• Transaction Records: All financial records are retained for a minimum of seven (7) years in accordance with Malaysia's financial regulatory requirements.
• Security Logs: Technical and security log data is retained for six (6) to twelve (12) months depending on the type of record.
• KYC Documents: Identity verification document copies are retained for the period required under anti-money laundering regulations.
• Marketing Data: Information used for marketing purposes will be deleted immediately once you withdraw your consent.

Once the designated retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

9Changes to the Privacy Policy

City66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Players will be notified of any significant changes via a platform notice or email.

The "Last Updated" date shown at the top of this page will be updated whenever amendments are made. Continued use of the city66 platform after any changes are published constitutes acceptance of the updated terms.

10Contact Us

If you have any questions, concerns, or wish to exercise any of the rights outlined in this Privacy Policy, the city66 team is ready to assist you through the following channels:

• 24/7 Live Chat: The fastest way to get immediate help — available directly on the city66 platform at all times.
• Support Email: Submit your written enquiry to [email protected] for an official record and a response within 24 hours on business days.
• FAQ Section: Visit FAQ page for answers to common questions about privacy and data security.

City66 is committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. Your trust is our most valuable asset.